Cold-Chain Logistics Policy Domain: kukusstore.in

Shipping & Delivery Policy

Effective Date: September 2026 • Kuku's Doctor-Formulated Fermented Beverages • Servicing Telangana & Andhra Pradesh

At Kuku's (kukusstore.in), our live probiotic kombucha, kefir, and fermentation starters require dedicated temperature care. Below are our dispatch timelines, coverage zones, and mandatory storage rules across Telangana & Andhra Pradesh.

Primary Service & Coverage Area

To ensure maximum live bacterial viability and cold-chain integrity, our primary delivery network covers key urban districts across Telangana & Andhra Pradesh:

📍 Telangana Region

Hyderabad, Secunderabad, Cyberabad, Warangal, Nizamabad, Karimnagar, Khammam, and surrounding pin codes.

📍 Andhra Pradesh Region

Visakhapatnam, Vijayawada, Guntur, Tirupati, Nellore, Rajahmundry, Kakinada, Kurnool, and key pin codes.

Dispatch Timelines & Delivery SLA

Brewery Dispatch: Orders are hand-packed and dispatched from our Yapral brewery within 1–2 business days of payment confirmation.
Hyderabad & Secunderabad: Delivered within 24–48 hours of dispatch via express local courier.
Rest of Telangana & AP: Delivered within 2–3 business days of dispatch.
Weekend Transit Clause: To prevent live cold shipments from sitting un-refrigerated in courier hubs over Sundays, out-of-town orders are dispatched Monday through Thursday.

Cold-Chain Packaging & Refrigeration Notice

All beverage orders are shipped in insulated protective thermal sleeves with gel ice packs to maintain safe transit temperatures.

❄️ Immediate Storage Requirement Upon Receipt:

Please unbox your package immediately upon arrival and place all beverage bottles upright into a domestic refrigerator (2°C to 6°C) for at least 2 hours prior to opening. This stabilizes active carbonation.

Recipient Availability & Address Accuracy

Because live probiotic ferments are perishable food items, an authorized recipient must be available at the destination address to receive the package during delivery hours.

Once a package is handed to our courier partner, delivery address changes cannot be accommodated.
Kuku's is not liable for spoilage or carbonation loss resulting from un-collected packages left at apartment security desks or invalid shipping addresses entered at checkout.

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